How does the mobile app help shorten lines in coffee shop?

Shorter lines mean more opportunities for sales, as customers who might have skipped a visit due to long waits are now more likely to return. With the app's streamlined ordering, customers can quickly place and pick up their favorite drinks, encouraging repeat purchases. This convenient experience also means customers can comfortably order more frequently without the hassle of waiting. By catering to busy schedules, the app not only reduces line length but also creates a positive cycle of higher customer satisfaction and increased sales.

Will customers find it easy to use the app?

Yes! The app is designed to be user-friendly, with a simple interface for selecting items, customizing orders, and paying. Customers can also see real-time updates on their order status, so they know exactly when their drink is ready for pickup.

How do I ensure my team can handle mobile pickup orders smoothly?

Setting up a dedicated area for mobile order pickups and preparing drinks on time helps streamline the process. Ensure your team knows where mobile orders are displayed and that they prioritize app orders to keep things moving efficiently.

Exclusive Interview with Mr. Coffee Bags (Paul Read) – Talking Story

Hello, it's Paul. Paul Read is who I am. My job is to get out and go around the country and see people and see if we can help meet their needs. The first time I was introduced to Specialty Coffee was, it wasn't even Specialty, it was Hawaii Coffee. I was with a company that Hawaii was my territory. I used to go to four islands three times a year, which is Oahu, Maui, Big Island, and Kauai. And we made folding cartons, boxes, printed boxes. I went to SCA, I think it was in 2007, 2008. We go to Expo now. It's huge. It's thousands of people. One room took me about a half an hour, maybe 45 minutes to walk it. The thing is, it's chill and there were awesome people and they're all laughing. They're having a good time and they're all, as far as I knew, competitors or at least, you know, in some arenas they were competitors, but they all got along great. I was really attracted to any coffee organization after that and the people that grow it, the people that roast it...(to be continued) Want to learn more about Paul? Check out the video here. ➡